Slow & chat checkouts at Netherland Supermarkets to combat loneliness among the elderly.

Slow & chat checkouts are being introduced at Netherland Supermarkets to combat loneliness among the elderly. A unique checkout line called Kletskassa, which translates to "chat checkout," was developed by Dutch supermarket chain Jumbo so that customers can actually enjoy talking to the cashier without feeling hurried. This initiative targets the large elder population.

These slow checkout line supports “One Against Loneliness, a larger initiative started by the Dutch government. The success of these Kletskassa indicates that hundreds more will be built nationwide, along with spaces that are similar to them

The supermarket chat checkout is part of a health ministry programme to combat loneliness. The Netherlands has some 1.3 million people over the age of 75, over half of whom have said they regularly feel lonely. The initiative is aimed at picking up the signs of loneliness among the elderly early and inviting companies, organisations and local councils to work together to come up with creative solutions, such as the chat till.

Jumbo also introduced a chat area where locals could congregate and engage in conversation over a cup of coffee.

In an age of selfserve and contactless checkouts, and curbside pickups, Jumbo's chat checkouts are helping to foster connection and fight loneliness in the elderly population.

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